Frequent Asked Questions
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Can I make profit through the services related to Intersofts.com free open-source platform?
What you may not do is to sell or claim copyrights over the platform itself in any way, shape or form. The best way of action is to contact us to ensure none of our policies are been overlooked.
What about software documentation?
How do I apply for a job at Intersofts.com?
How do I get an invoice for my project?
How safe is for me to pay with my credit card?
How do I place my project at Intersofts.com?
1. using our quote form (at the bottom of the page), you may describe your project. You will get a reply from one of our project managers within hours.
2. register a free account and use our project management tools to place your project. The difference from the above method is, your project management tools provides more options and allows you to organize your project with the assistance of a developer.
How do Intersofts.com delivers a project?
- BitBucket repository (ownership of repository turned over to client upon payment)
- Email (if applicable)
- Through customer dashboard
Other delivery methods may be applied depending on customer's preference.
How do I place a support ticket and how do I track the status of issues?
- Facebook messenger
What are the primary differences between your Silver, Gold, and Platinum Support Contracts?
Unlimited Email and Telephone Support
Event log monitoring
Disk space and fault state status monitoring
Web based ticketing and case management
Software license management
Gold Support – All the benefits of Silver including:
Unlimited Remote Desktop Support
Unlimited in-lab diagnostics and repair
Software troubleshooting for patch management, application installs, and updates.
Platinum - Include all Golden and Silver benefits.
Web based software installation / deployment for Intersofts.com services and products
Exclusive downloadable content
What are the support limitation(s)?
The conditions imposed for such support are defined below:
- full support by email
- Google Hangout
- in-house visit (visit cost not included/chargeable).
- Google Hangout
Fixes notifications can be found on the administration Dashboard.
limited to question -> answers by e-mail or contact form.
Partnership / Contributors:
full support by any communication means, 24/7.
Projects (customization, theme, consulting, etc):
full support by any communication means limited by contract (ie. 4 hrs week).
If you have questions about support and/or contact, don't hesitate in asking us.
Where can I find help or developers willing to customize my software?
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